Returns & Exchanges

I want you to love what you receive — here's how I handle it if something's not quite right.

My Policy

Every piece I create is made by hand, one at a time, with real materials and real hours behind it. Because of that, I'm not able to accept returns simply because you've changed your mind after your order arrives — I hope you understand that this helps me keep making pieces sustainably as a small, one-person shop.

That said, if something goes wrong on my end — your piece arrives broken, or the wrong item shows up at your door — that's completely on me to make right, and I will.

If Your Piece Arrives Damaged

Please don't worry — mistakes happen, and I'll take care of it. Just email me a photo within 48 hours of delivery, and I'll get a replacement or fix sorted for you as quickly as I can.

Get in Touch

Email me anytime at sonakreations.official@gmail.com — I read and respond to every message myself.

With gratitude,
Sonali